Privacy Policy

Updated: 08/25/22

Scope

This privacy notice (“notice”) explains how Advantage Logistics LLC collects, uses, shares, and protects your personal data. It also provides you with important information about your personal data choices.

This notice applies to personal data we have about you that identifies, relates to, describes, can be associated with, or could reasonably identify you as an individual. It includes data like your name, address, phone number, or email address.

This notice applies to all personal data we collect and use when you access or use our websites, apps, and other services, or communicate or interact with us in any way, including mail, email, phone, text, chat, social media, or in-person.

How We Collect Personal Data About You

We collect personal data about you in 2 primary ways:

- Directly from you, like when you contact us to inquire about or request our services, or when you fill out a client agreement or create an account on our website

- From other sources, like information from financial institutions and credit agencies

What Data We Collect

Personal Data You Provide Directly to Us

- Contact and account information, like your name, usernames, passwords, address, telephone number, email address.

- Payment information, like your credit card, debit card, and bank account number

- Other information you choose to provide, like when you submit a survey response, enter a contest or promotion, or contact us

Personal Data We Collect Automatically

- Unique identifiers like Internet Protocol (IP) address, and media access control (MAC) address collected through tracking technologies like web beacons, pixels, and other tracking technologies.

- Commercial information, including records of your purchases from us and purchase tendencies.

Personal Data We Collect from Other Sources

We may collect personal data about you from other sources. For example, we may obtain updated address information from our shippers like the United States Postal Service, and we may collect information from financial institutions and credit agencies.

How We Use Personal Data About You

We use your personal data for a lot of reasons, such as:

- Create and administer accounts, complete transactions, payments, billing, and requests related to our services.

- Respond to your inquiries, conduct surveys, and perform our contractual obligations.

- Advertise and market products and services from Advantage Logistics LLC to you.

- Verify your identity and the validity of your payment information.

- Enforce our policies, terms and conditions, or other agreements.

- Defend against or pursue claims, disputes, or litigation.

When We Share Personal Data About You

We may disclose personal data to others as follows:

With Your Consent or at Your Direction

We may disclose personal data about you to third parties with your consent, which we may get in writing, online, or orally. We may also share your personal data with third parties when you tell us to.

With the Account Holder

We may disclose personal data about an account user to the account holder (the party financially responsible for the account). The primary account holder may also authorize other users to access account information. If a business, governmental agency, or other individual obtains services for you, that entity or individual is our customer, and we may provide personal data about you or your use of our services to them or, if they tell us to, others.

To Our Service Providers

We use service providers who may need access to your personal data to do work for us. They’re contractually required to treat the personal data we provide as confidential and to use it only to provide the services we requested. Examples of the service providers we engage include transportation providers; payment processing services; print, mail, or email vendors; web hosting vendors; and cloud service providers.

To Other Third Parties

We share data with third parties for uses described in this notice or for purposes you have requested. For example, we may share data with credit bureaus and similarly regulated entities, and payment processors to help us provide you with the services you have requested. These third parties have their own privacy notices that apply to their use of the information we share.

In a Business Transfer or Transaction

We may disclose or transfer personal data about you as part of a corporate business transaction, like a merger or acquisition, divestiture, sale of company assets, or in the event of insolvency, bankruptcy, or receivership. In these cases, personal data could be transferred to third parties as a business asset.

For Legal Process and Protection

We may disclose personal data to third parties, including government authorities, for legal processes or protection of life and safety where we believe that access, use, preservation, or disclosure of the information is reasonably necessary, including:

- To enforce or apply agreements, or initiate, render, bill, and collect for services (including disclosure to collection agencies to obtain payment).

- To protect the rights, interests, property, or safety of Advantage Logistics LLC, our customers, and others

- In connection with claims, disputes, or litigation.

- To protect you or others from fraudulent, abusive, or unlawful use of these services, and other fraudulent activity

- In an emergency.

How We Protect Your Data

We use administrative, technical, contractual, and physical safeguards designed to protect your data. We can’t guarantee our safeguards will prevent every unauthorized attempt to access, use, or disclose personal data. Be sure to use a strong password to access your information and not one you use for other services. You should also use multi-factor authentication where possible.

Your Personal Data Choices

We Do Not Sell Your Information

We don’t sell customer information to third parties. Of course, not all sharing of personal data is a sale, like when Advantage Logistics LLC shares your data with service providers to deliver our services.

Cookies:

Most web browsers can be set to detect or reject cookies. Each browser is different, so check the “Help” menu of your browser settings to learn how to change your cookie preferences. If you reject cookies, some things on our websites may not work properly.

Other Important Info

Analytics

We may also partner with analytic service providers like Google Analytics to help track your use of our products and services. To learn more about how Google collects and processes personal data, visit https://policies.google.com/technologies/partner-sites.

Data Retention

We retain your personal data for business or tax needs, or legal reasons.

US-Based Organization

Advantage Logistics LLC is headquartered in the United States and our data processing mostly takes place in the United States. Your personal data may be transferred to, processed, and stored in the United States or in other countries where our affiliates or service providers process data.

Future Changes

We keep this privacy notice up to date. When we make changes, we’ll let you know by updating this notice and the date at the top of this page. If you keep using our services, we’ll take that to mean you’re fine with the changes for any new data we collect. Those changes will not apply to previously collected personal data unless we get consent from impacted consumers.

How to Contact Us

If you have questions or comments, contact us:

- Email: dispatch @ advlogs.com

- Call customer service toll-free by dialing: 888-238-5642 x1

- Text us at 888-238-5642. By texting this number, users agree to receive text message responses from a live person. We will not add you to any marketing or distribution list. If you no longer wish to receive text messages, you may opt out at any time by replying "STOP".